Call Center Software in Chicago, Indianapolis, Columbus & beyond
Flexible Time-Based Call Routing
Built-In Conference Bridge
Fax to E-mail
Music on Hold
Find Me / Follow Me Calling
Wake Up Calls
Support for Video Calling
AnnouncementsText to Speech
Calling Queues (ACD)
Interactive Voice Response (IVR)
Voicemail to E-mail
Caller ID Support
Do Not Disturb
Call History / Call Detail Records
Call Event Logging
Open Standards Support for
SIP, IAX2, PRI, T1, E1, J1, R2,
POTS/Analog, ISDN, GSM
Specialty Device Support
Desktop/Mobile Phone Support
Product Highlight – Express Call Back
Enable customers to quickly and easily click on your webpage and be connected to a live person within your organization or directly to a call center agent. Offer customers a virtual call-back system and let them fast-track the IVR with just one click.
With just a few lines of code, add a widget to your website that allows customers to request a call-back by a single click to call.
Works with Your Interactive Phone System:
Automatically navigate callers through the IVR based on their web context. No need to install additional hardware or software, its 100% cloud based.
Reduce Call Times:
Pass customer information from web sessions to your agents and improve their efficiency.
Eliminate Hold Time:
Utilize the virtual web call back function to reduce hold time and eliminate queuing calls